Internet Banking FAQ

Questions

• What does AIB Jersey & Isle of Man Internet Banking offer?
  
• Who can apply for the service?
  
• How long will it be before I can use Internet Banking?
  
• Is the service secure?
  
• How much does it cost to use Internet Banking?
  
• Why are internet charges different from ordinary bank charges?
  
• How do I create a new payment mandate?
  
• When will funds for a forwarded dated payment be debited from my account?
  
• If I request a statement, how long will it take for my statement to arrive?
  
• Can I input Internet Banking transactions at any time?
  
• Will my AIB Jersey & Isle of Man Internet Banking transactions appear on my statement?
  
• How long will my Internet Banking payment transactions take to clear?
  
• Can I transfer funds internally between my own AIB Jersey & Isle of Man accounts?
  
• How long do Foreign Exchange Payments to third parties take over the Internet?
  
• When will funds be available for withdrawal once they reach my account?
  
• How do I notify the Bank of a change of address or circumstances?
  
• Can I choose my own Registration Number and PACs?
  
• Can I request an Interest Certificate by email?
  
• Can I have Internet access for my joint account?
  
• Can I still have standing orders and direct debits?
• If my PC crashes and I have authorised a payment, will the funds be transferred?
  
• If I do not have access to a PC, can my transactions be performed through telephone or fax?
• Still have questions?

___________________________________________________________________

Answers

What does AIB Jersey & Isle of Man Internet Banking offer?

A cost-effective service providing secure access to your bank accounts via the internet:

• Access 24 hrs a day, 7 days a week
• Online registration form
• Balance and statement enquiries
• Inter-account transfers and third-party payments
• Online statement request

Back to Top

Who can apply for the service?

Individuals 18 years and over living in a country whose laws allow residents to hold bank accounts offshore and access them via the internet. The account mandate must authorise the Bank to accept instructions from any one party to the account, and should not have any third party signing or Power of Attorney in place.

Back to Top

How long will it be before I can use Internet Banking

Once we have received your completed, signed application form and your online registration for Internet Banking along with the necessary confirmation of identity we will then issue an account number and registration number, followed by a Personal Access Code (PAC). When you have confirmed receipt of these we can then activate your account for access via the internet.

Back to Top

Is the service secure?

Yes the system has been extensively tested. A secure session is indicated by a padlock symbol at the bottom of your screen.

Do not divulge your passwords or passcodes to anyone and do not write them down in an easily identifiable place or in a way in which they would be recognised easily by others. It is recommended that you install anti-spyware, anti-virus and other internet security software on your PC, use it regularly and keep it updated.

Back to Top

How much does it cost to use Internet Banking?

There is no sign up fee for the use of this service. AIB Jersey & Isle of Man Internet Banking transactions will be charged at a reduced rate to non-internet transactions. Please refer to our Fees and Charges page for further information.

Back to Top

Why are internet charges different from ordinary bank charges?

Because you are playing a larger part in managing your accounts by using the internet, there is less need for payments to be processed manually by staff in the bank. As a result of this charges for transactions carried out via the internet are less than for non-internet transactions.

Back to Top

How do I create a new payment mandate?

You can enter up to 10 payment mandates at any one time. Please see Amending Payment Mandates for steps on how to complete this action. Note that payment requests can only be accepted in this format and must not be sent via public email.

Back to Top

When will funds for a forwarded dated payment be debited from my account?

Your account will not be debited until the specified date of your payment request.

Back to Top

If I request a statement, how long will it take for my statement to arrive?

We will print your statement on the day that your request is received. You should receive your statement in approximately 2 days in the UK or a week if outside the UK.

Back to Top

Can I input Internet Banking transactions at any time?

The AIB Jersey & Isle of Man Internet Banking Service is normally available 24 hrs a day, 7 days a week for you to input your required transactions, however your transactions will only be processed during a working day. Internet Banking transactions that are input before 15.00 UK local time on a working day will normally be processed the same day. Transactions input after this time or on a day that is not a working day will not normally be processed until the next working day.

Back to Top

Will my AIB Jersey & Isle of Man Internet Banking transactions appear on my statement?

Yes, when you make a Payment or Funds Transfer using AIB Jersey & Isle of Man Internet Banking, the details will appear on your statement as usual. Transactions carried out after 15.00 UK local time will appear with the date of the next working day. Should you have any queries regarding any transactions appearing on your statement please telephone us on +44 (0) 1624 639639 or by email internetbanking@aib.im.

Back to Top

How long will my Internet Banking payment transactions take to clear?

This would depend on where the payment is going to, in which currency and the method you have chosen for it to be sent. A payment in GBP sent via BACS to the UK takes 3 working days. A payment in GBP sent via CHAPS usually reaches the beneficiary account the same day. A payment in any currency sent internationally via SWIFT may be credited to the beneficiary account within 3 working days of the payment being sent by us.If the transfer is not being made to a head office of a bank you should allow further time for cleared funds to be credited to the beneficiary account. Please also note that all timescales depend on the internal processing times of any banks in the payment chain and that any resulting delays are outside the control of AIB Jersey & Isle of Man.

For transfers, if both accounts are in the same currency, or only involve sterling, US dollars or euro, a transfer via internet Banking before 15.00 UK local time will normally be processed the same day and the funds will be available in your account after the Internet Banking system is updated at 18.00 UK local time. Transactions input after this time or on a day that is not a working day will not normally be processed and available until the next working day. For transfers involving foreign exchange transactions in other currencies, allow two additional working days for the transaction to be processed and the funds to become available in your account.

Back to Top

Can I transfer funds internally between my own AIB Jersey & Isle of Man accounts?

Transfers can only be carried out between your own accounts with the same 5 digit account number. If the 5 digit account number is different, you must use the Payment function. You can transfer funds between your own accounts with the same 5 digit account number even if the accounts are in different currencies. There is no maximum daily limit on the amount of funds you can transfer between your own accounts in the same currency. If the accounts are in different currencies, you can transfer up to a maximum daily limit of GBP 10,000 or foreign currency equivalent. Transferring between your own AIB Jersey & Isle of Man accounts, regardless of currency, is an internal transaction and does not go via our correspondent banks.

Back to Top

How long do Foreign Exchange Payments to third parties take over the Internet?

If the foreign exchange transaction only involves sterling, euro or US dollars, a payment instruction input by you before 15.00 UK local time will normally be sent the same day.  Instructions input after this time, or on a day that is not a working day, will not normally be sent until the next working day. For foreign exchange payments in other currencies, two additional working days will be required for processing by us before the payment is sent.

Back to Top

When will funds be available for withdrawal once they reach my account?

Our internet system is updated every working day at 18.00 UK local time. Therefore, if funds are received into your account during the day they will normally be available for withdrawal when the system is updated at 18.00 UK local time.

Back to Top

How do I notify the Bank of a change of address or circumstances?

Please see Amending Customer Details for steps on how to complete this action.
Please note that requests can only be accepted in this format and must not be sent via public email.

Back to Top

Can I choose my own Registration Number and PACs?

At the moment, this option is not available. Our system automatically generates and issues these for you.

Back to Top

Can I request an Interest Certificate by email?

Yes. This must be sent via the Contact Us email facility within the secure Internet Banking service and not through public email.

Back to Top

Can I have internet access for my joint account?

Yes, two people can be named on your internet account. These must be specified when completing the online registration form. Please note the Internet Banking service is not available if the joint account holder is a minor.

Back to Top

Can I still have standing orders and direct debits?

Yes. Standing Orders and Direct Debits operate in the normal manner through AIB Jersey & Isle of Man Internet Banking.

Back to Top

If my PC crashes and I have authorised a payment, will the funds be transferred? This depends on the point at which your computer crashed. Call the Internet Banking team on our help line to confirm the status of any payments requested.

Back to Top

If I do not have access to a PC, can my transactions be performed through telephone or fax?

Telephone and fax instructions may also be accepted, although a separate mandate must be completed in advance for each service. Please note that the fax instruction facility is a chargeable service; see our Fees and Charges for details. Account instructions can be sent in writing to the Bank as normal. Please contact the Internet Banking team for further information.

Back to Top

Still have questions?

If you have any problems using the Internet Banking Service or if you have any other questions, telephone our Internet Banking Team on +44 (0) 1624 639639 Monday to Friday, 08.00 to 17.00 UK local time excluding UK Bank Holidays or by email internetbanking@aib.im and we will be happy to help.

Back to Top

Banking Terms and Conditions

Please click on the links below to read our Banking Terms and Conditions and Fees and Charges before applying to open an account.

• Terms and Conditions
• Fees and Charges