AIB Code of Conduct
AIB obeys the law and works within all applicable regulations. We are committed to conducting our business honestly and fairly. But we do much more than that. We act ethically and set out to create a respectful responsible culture that is underpinned by the AIB Behaviours.
We strive to meet the highest standards in all our dealings with customers and colleagues, and to be open, professional and accountable at all times.
We are operating in a period of unprecedented change for financial services and at a time when our business environment is becoming more highly regulated. In such circumstances, it is crucial that we are all clear about the standards we must apply to our conduct and behaviour.
This Code of Conduct, underpinned by more detailed policies and procedures, is our guide in this regard. It's designed to shape how we interact with each other and with customers every day, and to establish the standards we should apply in all our decisions and actions. So it's vital that we all familiarise ourselves with its requirements, both in terms of what we should always do and what we should never do.
In addition, managers have a particular responsibility to lead by example, setting standards for their teams and acting as custodians of our reputation.
It is the responsibility of each individual staff member to adhere to the spirit and the letter of this Code. Failure to follow the Code, or to apply the terms of the associated policies, guidelines or procedures, will be taken seriously and may lead to disciplinary action, up to and including dismissal.
This Code is a summary of the key standards for expected behaviour and conduct that apply to all AIB staff. It is not a comprehensive rulebook and simply provides examples of situations which may arise. We are expected to exercise sound judgement, act honestly, fairly and with integrity in all our actions.
The Code isn't about simply meeting the letter of the law. That's a given. It's about demonstrating and delivering on the AIB Behaviours and re-establishing AIB as a trusted contributor to society.
David Duffy, Chief Executive
David Hodgkinson, Chairman
May 2012
To download CODE OF CONDUCT FOR ALL EMPLOYEES OF AIB, please click here
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